Sessions must be used within 12 months of purchase, and cancelling inside 24 hours uses the credit. Unused sessions are refundable if you have a medical issue or move away. Includes a health disclosure, an assumption of risk and a release of liability.
1. The parties, and what this agreement covers
This Personal Training Services Agreement ("Agreement") is made on October 10, 2026 between Green Lifestyle Fitness, a sole proprietorship operated by Cassidy Green in Anderson County, Tennessee ("the Trainer", "we", "us", "our"), and the Client ("the Client", "you", "your").
It covers in-person personal training sessions, any programming or guidance provided alongside them, and your use of our online client portal.
You are purchasing: Single In Person Session at $100.00. This is a one-time purchase of session credits. It does not start a subscription, and nothing here authorises a recurring or automatic charge.
Please read all of this before you accept it. Sections 6, 7, 8 and 9 require you to accept risk, release us from liability including for our own ordinary negligence, and limit what we can be made to pay you. Section 22 requires most disputes to go to BINDING INDIVIDUAL ARBITRATION, waives your right to a jury trial and to take part in a class action, and gives you thirty (30) days to opt out of that arbitration requirement if you would rather not agree to it. If you are not willing to agree to those sections, do not accept this Agreement and do not purchase.
Section 14 gives you a short period in which you may cancel this Agreement outright and have your money back. Please read it before you decide.
2. What we are, and what we are not
Cassidy Green holds the following credentials: NASM Certified Personal Trainer (NASM-CPT). We are a fitness and general-wellness service, and nothing more than that.
- We are not physicians, nurses, physician assistants, physical therapists, occupational therapists, chiropractors, licensed athletic trainers, psychologists, therapists, or licensed or registered dietitians. We hold no licence issued under Tennessee's dietitian and nutritionist licensing law, and we do not hold ourselves out as holding one.
- We do not diagnose, assess, treat, cure, manage, rehabilitate or prevent any disease, injury, disorder or medical condition, and we do not provide physical therapy or rehabilitation of any kind.
- Nutrition guidance we provide is general, non-medical wellness information within the scope of the nutrition certification named above. It consists of food, portion and macronutrient suggestions for a generally healthy adult. It is not medical nutrition therapy, it is not nutrition care or counselling, it is not a prescription or a treatment for any condition, and it is not a substitute for advice from your physician or from a licensed or registered dietitian.
- Your training program is general fitness programming built from what you have told us. It is not an individualised medical exercise prescription, and you remain responsible for choosing the weight, pace and intensity at which you work.
- We do not prescribe, dispense, supply or recommend any drug, medication, injection or controlled substance. If we ever mention a commonly available supplement, that is conversation, not a prescription, and you should clear anything you intend to take with your physician or pharmacist first. We are not responsible for anything you choose to take, including products we never mentioned.
- Never start, stop, delay, skip or change any medication, dose, treatment, therapy or medical device on the strength of anything we say. Those decisions belong to you and your prescriber, and nothing else.
- Nothing the Trainer says or writes — in a session, in the portal, in a message, in a check-in, in a program, or in any document — is medical, psychological, or clinical dietetic advice, and none of it should be relied on as such.
- If anything we suggest ever conflicts with what a licensed healthcare professional tells you, follow the healthcare professional. Tell us, and we will adjust the program.
- We are not a HIPAA covered entity, and the health information you share with us is not protected health information under HIPAA. How we do protect it is set out in Section 18, and we take that seriously — but you should know which rules apply to your information and which do not.
You must obtain clearance from your physician or another qualified licensed healthcare professional before beginning or continuing training if you have, or develop, any medical condition, injury, disability or symptom; if you are pregnant, trying to become pregnant, or postpartum; if you are taking any medication that affects your heart rate, blood pressure, balance, blood sugar or hydration; or if you have or have had a disordered relationship with food or exercise. If you are ever unsure whether you should be exercising, the answer is to ask your doctor before the session, not after it.
If something comes up during our work together that is outside what we are qualified to handle — disordered eating, an injury needing rehabilitation, a mental-health concern, or anything else — we may pause or end training and refer you to an appropriate professional. Doing that is not a breach of this Agreement. It is us staying inside the limits described above, which is what protects you.
3. Your health disclosure — an ongoing obligation, not a one-off form
The single most important thing you contribute to your own safety is telling us the truth about your body, and keeping it current. You agree that:
- Everything you tell us about your health, medical history, injuries, surgeries, medications, allergies, pregnancy status and physical limitations is accurate and complete to the best of your knowledge.
- You will tell us promptly, and before your next session, about any new or changed condition, injury, symptom, medication, pregnancy, surgery, medical restriction or instruction from a healthcare professional.
- You will tell us immediately during a session if you feel pain, dizziness, light-headedness, chest tightness or pressure, shortness of breath beyond normal exertion, nausea, numbness, blurred vision, or anything else that feels wrong. You will stop, and you will not attempt to push through it.
- You will not conceal a condition, ignore a medical restriction, or misrepresent your fitness level in order to be allowed to train or to train harder.
- You understand that we program based on what you have told us, and that we cannot account for something we do not know about.
We are not liable for injury, illness, aggravation of an existing condition, or any other harm that arises from information you did not give us, gave us inaccurately, or failed to update.
4. Illness, emergencies and medical care
Do not attend a session if you have a fever, are vomiting, have diarrhoea, have a rash or sore of unknown cause, or have any symptom of a contagious illness — or if you have been told to isolate. Tell us instead. A session you cancel for that reason is treated under Section 12 like any other cancellation, and we would far rather waive the charge than have you turn up.
You understand that training in shared spaces, using shared equipment, and being in close physical proximity to another person carries a risk of exposure to bacterial and viral illness, including illnesses that are serious. You accept that risk voluntarily, and it is included in the risks you assume under Section 6.
Emergency care. If you appear to need urgent medical attention, you authorise the Trainer to summon emergency medical services, to contact your emergency contact, and to give first responders any health information you have given us that is relevant to your care. You also authorise the Trainer to render first aid, CPR or use of an automated external defibrillator to the extent she is trained and willing to do so.
- The Trainer is not obliged to render care beyond her training, and nothing in this Agreement makes her responsible for providing medical treatment.
- You are responsible for the cost of any emergency transport, examination or treatment, whether or not you asked for it, and whether or not it turns out to have been needed.
- Please keep a current emergency contact in your portal. If we do not have one, we can only call for help.
5. Where training takes place
Sessions may take place at the Trainer's private studio or home gym, at a commercial gym or fitness facility, at your home or another location you arrange, or outdoors — whichever is agreed for that session.
- At a commercial gym or third-party facility: that facility's rules, membership terms and waivers apply to you as well as this Agreement, and you are responsible for having any membership or day pass you need. We do not own, control, inspect, maintain or insure that facility or its equipment, and we are not responsible for its condition, its staff, its other members, or anything that happens there outside the Trainer's own conduct.
- At the Trainer's studio or home gym: please treat it as someone's home. Follow the Trainer's instructions on equipment use, do not use equipment unsupervised, do not bring guests, children or pets without arranging it in advance, and tell the Trainer immediately about any hazard, spill or damaged equipment you notice.
- At your home or a location you provide: you are responsible for providing a training space that is safe, level, clean, clear of obstructions and trip hazards, adequately lit and ventilated, and free of any animal or person who could interfere with the session. You are responsible for the condition, suitability, assembly and maintenance of any equipment you supply, and you confirm you have the right to have us train you at that location. The Trainer may end a session on the spot, without refunding the credit, if she reasonably believes the space is unsafe.
- Outdoors: training outdoors carries its own risks, including uneven or slick ground, roots, gravel, curbs, steps, traffic, cyclists, other members of the public, animals, insects, sun exposure, heat, cold, rain, ice and lightning. The Trainer may move, shorten or reschedule an outdoor session because of weather or conditions, at no cost to you.
- Anywhere: you are responsible for wearing appropriate athletic clothing and properly fitting, supportive footwear, for arriving hydrated and adequately fed, and for your own personal property. We are not responsible for lost, stolen or damaged personal property at any training location.
Sessions are at a location agreed in advance. Prices quoted do not include travel beyond our usual area, and we will agree any travel charge with you in writing before the session rather than adding it afterwards.
6. Assumption of risk
Exercise is physically demanding and carries an inherent and unavoidable risk of injury, up to and including serious injury, permanent disability and death. Some of that risk cannot be removed by any amount of care, screening, instruction or supervision.
You understand and voluntarily accept that these risks include, without limitation:
- Muscle strains, tears, pulls and cramping; ligament and tendon injury, including sprains and ruptures; joint injury, dislocation and subluxation.
- Broken bones, fractures, bruising, cuts, abrasions, blisters, crush injuries and injuries from dropped, failed or improperly loaded equipment.
- Back, neck, shoulder, hip and knee injury, including disc injury and aggravation of any pre-existing condition, whether or not you knew about it.
- Cardiac events including heart attack and cardiac arrest; stroke; abnormal blood pressure; fainting; heat exhaustion; heat stroke; hypothermia; dehydration.
- Rhabdomyolysis, severe delayed-onset muscle soreness, overuse injury, nerve impingement and hernia.
- Slips, trips and falls; collision with equipment, fixtures, other people, vehicles or animals.
- Exposure to contagious illness, as described in Section 4.
- Aggravation of a condition you have, or discovery of one you did not know you had.
- Death.
You are choosing to do this. You confirm that you are participating voluntarily, that no one is requiring you to train, that you have had the opportunity to ask questions and to obtain medical clearance, and that you knowingly and freely assume all of the risks above — both those that are known and those that are not reasonably foreseeable — including risks that arise from the ordinary negligence of the Trainer.
You are always entitled to stop, to refuse an exercise, to ask for a substitute, or to end a session. You are the final authority on your own body, and doing so will never be held against you.
7. Release and waiver of liability
Read this section carefully. It gives up legal rights, including the right to sue us for our own negligence.
Before that, some plain facts about how you came to be here, because they matter to whether this section is fair:
- Personal training is a discretionary service. It is not a necessity, we are not the only provider, and nothing obliged you to use us rather than any of the many alternatives available to you.
- You were free to decline. You were able to read this entire Agreement before paying, at your own pace, and to take it away and think about it.
- You were free to ask us to change any term you did not like, and you still are. Ask, and we will discuss it.
- You are not in an emergency, you are not a captive customer, and no employer, insurer, court or physician required you to sign this.
In exchange for being permitted to receive personal training services, you, on behalf of yourself and your spouse, heirs, executors, administrators, personal representatives, assigns and next of kin, hereby RELEASE, WAIVE, DISCHARGE, HOLD HARMLESS and COVENANT NOT TO SUE Green Lifestyle Fitness, Cassidy Green, their employees, contractors, agents, volunteers, insurers, successors and assigns, and the owner or lessor of any premises at which training takes place (together, the "Released Parties") from any and all claims, demands, actions, causes of action, losses, damages, costs, expenses, liabilities and attorneys' fees of any kind — whether for personal injury, death, illness, aggravation of a condition, emotional distress or property damage — that arise out of or relate in any way to your participation in training, your use of any program, facility or equipment, your travel to or from a session, or your use of the client portal, INCLUDING ANY SUCH CLAIM CAUSED IN WHOLE OR IN PART BY THE ORDINARY NEGLIGENCE OF ANY OF THE RELEASED PARTIES.
This release does not apply, and you are not giving up any claim, for gross negligence, recklessness, willful or wanton misconduct, intentional wrongdoing, or any other liability that Tennessee law does not permit to be released. Nothing in this Agreement limits any right you have that cannot lawfully be waived.
You confirm that you have read this section, that you understand it, that you are signing it freely and without inducement, and that you understand you would have a legal claim in some circumstances if you had not signed it. We have made this section as plain as we know how, because a release you did not understand is worth nothing to either of us. If any part of it is unclear, ask before you accept.
8. Indemnification
You agree to indemnify, defend and hold the Released Parties harmless from any claim, demand, loss, liability, damage, fine, cost or expense (including reasonable attorneys' fees) brought by you or by any third party, to the extent it arises out of your breach of this Agreement, your failure to disclose or update health information, your violation of a facility's rules or of any law, your use of a training location you provided, or the conduct of any guest, child or animal you bring to a session.
This section does not apply to anything caused by a Released Party's own gross negligence, recklessness or willful misconduct.
9. Limits on what we can be made to pay
To the maximum extent Tennessee law allows: (a) the Released Parties are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost income, lost profits or lost opportunity, arising out of or relating to this Agreement or to your training, even if we were told such damages were possible; and (b) the total combined liability of the Released Parties for any and all claims arising out of or relating to this Agreement will not exceed the total amount you actually paid us in the twelve (12) months immediately before the event that gave rise to the claim.
These limits apply to every theory of liability — contract, warranty, negligence, strict liability or otherwise — and survive termination of this Agreement. They do not apply to gross negligence, recklessness, willful misconduct, or anything Tennessee law does not permit to be limited.
10. No guarantees, no warranties, and your own insurance
Fitness results depend on genetics, age, sleep, stress, hormones, medical conditions, medication, nutrition, consistency, effort and honest reporting — most of which are yours and not ours.
- We do not promise, guarantee or warrant any particular result: no specific weight change, body-fat percentage, measurement, strength number, appearance, athletic outcome, or health improvement.
- Any result, testimonial, photograph, statistic or transformation you have seen from us is an individual result. It is not a promise, a prediction or a typical outcome, and it is not a warranty of what you will achieve.
- Nothing we provide is a promise to cure, treat, prevent or improve any medical condition.
Equipment and materials. To the fullest extent Tennessee law allows, all training, programming, written materials, facilities and equipment we provide or make available are supplied "AS IS" and "AS AVAILABLE", without warranty of any kind, express or implied — including any implied warranty of merchantability, fitness for a particular purpose, workmanlike effort, or non-infringement. We do not warrant that any equipment is free of defects, and you agree to inspect equipment before you use it and to tell us at once if anything looks wrong with it.
Insurance. You are responsible for your own health, medical, disability and personal-property insurance, and you confirm you have whatever cover you consider adequate. Any liability insurance the Trainer carries is her own commercial cover; it is not health insurance for you, it does not make her your insurer, and you should not rely on it.
11. Sessions, credits, expiry and freezes
- Each session you purchase becomes one session credit in your client portal. Your balance is always visible to you there, along with a dated record of every credit added, used, returned or adjusted.
- Session credits must be used within 12 months of the date of purchase. Credits not used within 12 months expire and are no longer redeemable or refundable. Expiry is applied deliberately by the Trainer and recorded in your ledger — nothing is deleted silently.
- Before any credit expires, we will give you written notice at least 30 days beforehand, so that you have a real opportunity to use it or to ask for a freeze.
- Freezing your credits. You may freeze your credits, in writing, for up to 60 days in total in any twelve-month period, for any reason and without giving one. Expiry is extended by the length of the freeze. If you are unable to train because of a medical condition, a pregnancy, a bereavement, a deployment or comparable circumstances, we will extend a freeze beyond 60 days on reasonable request, and we may ask for reasonable evidence.
- Booking a session does not consume a credit. A credit is used when the session's scheduled time has passed, or when a session is cancelled or moved with less than 24 hours' notice (Section 12).
- Session credits belong to you personally. They cannot be sold, transferred or given to another person, and they have no cash value except as set out in Sections 15 and 16.
- Sessions are approximately sixty (60) minutes unless something different was agreed for that package.
12. Scheduling, cancellation and lateness — 24 hours' notice
You must give at least 24 hours' notice before a scheduled session begins in order to cancel it or move it to another time. A session cancelled or moved with less than 24 hours' notice is treated as used, and that session credit is lost.
- Notice is measured from the scheduled START time of the booked session, and it applies however you communicate the cancellation. Where there is any disagreement about when notice was given, the timestamp recorded in your portal governs — so cancelling there is always the safest route for you.
- A session cancelled or moved with at least 24 hours' notice costs nothing. The credit returns to your balance and can be rebooked at any mutually agreed time.
- If you do not attend a booked session and do not cancel it, that session is treated as used.
- If you arrive late, the session still ends at its scheduled time, so that the next client is not pushed back. If you arrive more than fifteen (15) minutes late without notice, the Trainer may treat the session as a no-show and leave.
- If the Trainer is more than fifteen (15) minutes late without notice, you may choose to take a full session at a rescheduled time at no cost, or to have the credit returned to your balance. Whichever you choose, nothing is deducted for that session.
- This clause exists because the time was reserved for you and could not be offered to anyone else. It is not a penalty, and no profit is made from it.
- The Trainer may waive the charge at her sole discretion — for example for illness, a family emergency, or severe weather. A waiver on one occasion does not set the clause aside for later sessions, and a waived charge is recorded in your ledger as exactly that.
- If the Trainer cancels or reschedules a session for any reason, your credit is returned in full and nothing is lost.
- Repeated no-shows are a breach of this Agreement, and Section 21 applies.
- Every cancellation, and every credit lost, returned or waived, is recorded with a date and time in your portal, so both of us can see exactly what happened and when.
13. Payment
- Payment is due in full at the time of purchase, through the payment options offered at checkout. Training does not begin until payment has cleared.
- This is a one-time purchase. We do not store a payment method for reuse, and no recurring or automatic charge is set up by this Agreement. If we ever offer you a recurring arrangement, it will be a separate agreement that you accept separately.
- Prices are set by us and shown at checkout. The price charged is always the price held by our own system, not a price supplied by your browser. Prices are stated inclusive of any sales tax we are required to collect; if that changes, we will tell you before your next purchase, not afterwards.
- Card details are entered on the payment processor's own secure page. We never see, handle, transmit or store your full card number, and nobody at Green Lifestyle Fitness can read it.
- If a payment fails, is reversed, or is charged back, we may suspend training and your portal access until it is resolved.
- Please talk to us before you dispute a charge. If something is wrong, tell us and we will look at it the same way we would look at any other complaint — that is almost always faster for you than a bank dispute, and we would rather fix it than fight it. Raising a dispute over services we have already delivered, without contacting us first, is a breach of this Agreement.
- Nothing in this Agreement waives, limits or is intended to interfere with any right you have to dispute a charge under the Fair Credit Billing Act, under any other law, or under your card network's own rules. Those rights are yours and we do not ask you to give them up. What we ask is that you use them second, not first.
- Any bank fee, chargeback fee or collection cost we reasonably incur because of a payment you reversed without cause may be passed on to you.
- If we ever agree a payment plan with you, it will be written down and signed separately before any session is delivered under it, and it will state the total price, the down payment, the number and size of the instalments, and any finance charge. Any down payment will be no more than thirty percent (30%) of the total cost, and any finance charge no more than eighteen percent (18%) of the total price. You may settle the balance early at any time without penalty, and we will reduce any unearned finance charge accordingly.
- If an instalment is more than fifteen (15) days overdue we may pause training until it is paid. We will not accelerate the whole remaining balance, and we will not charge a late fee that is not written into the plan you signed.
14. Your right to cancel this agreement
YOU (THE BUYER) MAY CANCEL THIS AGREEMENT BY SENDING NOTICE OF YOUR WISH TO CANCEL TO Green Lifestyle Fitness AT 233 East Dr. Oak Ridge, TN 37830 BEFORE MIDNIGHT OF THE THIRD DAY (EXCLUDING SATURDAYS, SUNDAYS AND LEGAL HOLIDAYS) AFTER THE DAY YOU SIGNED THIS AGREEMENT OR, IF THIS AGREEMENT IS SUBJECT TO A FINANCE CHARGE, BEFORE MIDNIGHT OF THE SEVENTH DAY AFTER THE DAY YOU SIGNED IT. WITHIN THIRTY (30) DAYS AFTER RECEIVING YOUR NOTICE OF CANCELLATION, WE WILL RETURN ANY PAYMENTS YOU HAVE MADE AND ANY NOTE YOU HAVE SIGNED IN CONNECTION WITH THIS AGREEMENT.
SHOULD YOU (THE BUYER) CHOOSE TO PAY THIS AGREEMENT IN FULL, BE AWARE THAT YOU ARE PAYING FOR FUTURE SERVICES AND MAY BE RISKING LOSS OF YOUR MONEY IN THE EVENT THIS BUSINESS CEASES TO CONDUCT BUSINESS.
- You do not have to give a reason, and we will not ask you for one.
- An email to greenlifestylefitness@gmail.com saying that you wish to cancel is enough. We will treat it as valid notice, and we will confirm it in writing.
- Your notice takes effect when you send it, not when we happen to read it.
- If we permanently close, or stop offering training in your area, and we do not offer you training at an alternative location within fifteen (15) miles, no further payment is due from us to you under this clause beyond what Section 15 provides — and no further payment is due from you at all.
15. If we cannot continue
You are prepaying a person, not a corporation, and you are entitled to know what happens if that person cannot deliver.
- If the Trainer dies, becomes permanently unable to train, or permanently ceases business, every unused session credit is refunded at the price you actually paid for it. That obligation binds Green Lifestyle Fitness and its estate, and it is not affected by the expiry in Section 11.
- If the Trainer is temporarily unable to train — illness, injury, family emergency — expiry is paused for the whole of that period, and no credit is lost.
- We will not substitute another trainer without asking you first. If you would rather not train with a substitute, say so and your credits are held, or refunded under this Section if the arrangement becomes permanent.
- We will tell you as soon as we reasonably can, and in writing, if any of this happens.
16. Refunds
Unforeseen circumstances. If you can no longer use your sessions because of a medical issue, a relocation, or comparable circumstances genuinely outside your control, all UNUSED session credits are refunded at the price you actually paid for them. We may ask for reasonable evidence. You keep the benefit of any package discount on the sessions you used.
Change of mind. If you simply wish to stop, the sessions you have already used are valued at the standard single-session rate of $100.00 each, regardless of any package discount that applied at purchase. That total is deducted from what you paid, and any remaining balance is refunded to you. If the sessions you have used are worth more than you paid, no refund is due — and nothing further is owed by you either.
- Expired credits are not refundable, subject to Sections 11 and 15.
- Refunds are issued to the original payment method and may take several business days to appear.
- Whichever route applies, we will show you the arithmetic in writing before anything is issued.
- Nothing in this section limits any refund right you have under Section 14, under Tennessee law, or under federal law that cannot be waived.
17. Photographs, video, testimonials and your likeness
This Agreement gives us no permission whatsoever to use your name, image, likeness, voice, photographs, video, measurements, weight, results or story for marketing, advertising, social media, our website, or any other public or promotional purpose.
- The only exception is a group-challenge permission you choose to give under Section 26, which covers only what that Section describes and nothing more.
- Permission for anything else is given only through the separate Media & Testimonial Consent, which is available in your client portal at any time, is entirely optional, is broken down so you can approve some things and refuse others, and can be withdrawn by you at any time.
- Declining that consent, or withdrawing it later, has no effect at all on your training, your pricing, your scheduling or how you are treated. It is not a condition of anything.
- Progress photos you upload to the portal are private records for you and the Trainer, used to review your progress. They are never published, shared or used for marketing without a current, matching Media & Testimonial Consent from you.
- You may not photograph, film or record the Trainer, another client, or the inside of a private training space without permission, and you may not publish anything the Trainer has written for you (see Section 19).
18. Your information, and how we handle it
We run this business on our own self-hosted software rather than on a third-party coaching platform, which means your information stays under our control. Here is exactly what that involves.
What we hold: your name, email address, phone number and portal login; your training programs, workout logs, personal records and session notes; the health, injury and goal information you choose to give us; your progress entries such as weight and macros; your body measurements, your height, and the body-composition estimates we calculate from them (Section 28); your group-challenge participation and the record of each challenge permission you gave or withdrew (Section 26); your session credit ledger and booking history; your payment records (amounts, dates, plan names and processor reference numbers); the agreements you have signed, with the date, the exact wording and the IP address you signed from; and security records such as login timestamps and IP addresses.
Optional features (off unless switched on for your account):
- Progress photos. Enabled per client and uploaded only by you. When a photo is uploaded it is re-encoded and all embedded metadata is stripped, including any GPS coordinates your phone recorded. Photos are stored on our own server, never in a public folder, and are served only over an authenticated link that checks the photo belongs to you. You can delete any photo yourself at any time.
- Cycle and symptom tracking. Entirely optional and off by default. It is switched on for your account only by the Trainer, and you can ask her to switch it off at any time. This is sensitive health information, it is visible only to you and the Trainer, it is never included in any export, notification or marketing, and you can delete entries at any time.
Who can see it. Your training records and photos are visible to you and to the Trainer. If we ever engage someone to help run the business — an assistant, a bookkeeper, a technical contractor — their access is limited to what their work actually requires, they are bound to keep it confidential, and nobody gets access to progress photos or cycle entries as a matter of course.
Third parties that necessarily see some of it: our payment processors (for taking payment — they handle card data, we do not), our email provider (to send you portal and account email), a messaging service the Trainer uses to receive operational alerts about client activity, the program-drafting service described below, and — only if you opt in to a group challenge under Section 26 — Discord, where challenge leaderboards are posted. That is the complete list of categories, and none of them is an advertiser.
Automated program drafting. The portal can draft training programs with the help of a third-party service. Only the free-text training context and our own exercise library are sent to it. Your name, email address, payment information, progress photos, body measurements and any cycle entries are never sent to it. Every generated program is saved as a draft for the Trainer to review and publish, unless you have specifically been given self-service generation, in which case your own generated program publishes to your own account.
Notifications. So that the Trainer knows when to check in on you, activity summaries — such as your name or username and the fact that you logged a workout or sent feedback — are delivered to her through the third-party messaging service named above. Progress photos, body measurements and cycle entries are never included.
What we will never do: sell your information, rent it, trade it, share it with advertisers or data brokers, use it or submit it to train anyone's automated model, or publish anything about you without a consent that specifically covers it.
Keeping it, and getting rid of it: we keep your training records for as long as you are a client and for twenty-four (24) months after your last session, and then delete them on request or in the ordinary course. Signed agreements, consent records and payment records are kept for seven (7) years, because we are required to be able to evidence them, and they survive the closing of your account. Backups are taken on a rolling schedule and kept for up to about a year, so something you delete may persist in a backup copy until that backup rotates out; it is not restored or used in the meantime.
Your rights: you can ask us at any time for a copy of what we hold about you, ask us to correct it, ask us to delete your account and its training data, or withdraw an optional consent. Write to greenlifestylefitness@gmail.com and we will act on it promptly and in any event within forty-five (45) days. Signed agreements, consent records and transaction records are the exception — those we keep. If you live in a state with its own consumer-privacy or consumer-health-data law, we will honour the rights that law gives you, including any right to have health-related information such as cycle entries deleted, whether or not we are strictly required to. We would rather give you the stronger right than argue about which one applies.
Security: access to your data requires your own password; passwords are stored only as salted hashes and cannot be read by anyone, including us; repeated failed logins are rate-limited and blocked; administrative access is restricted; sensitive actions are written to an audit log; and the database is backed up and integrity-checked automatically. No system is perfectly secure. If your personal information is ever compromised, we will tell you promptly, and in any event within the time Tennessee law requires — currently no later than forty-five (45) days after we discover it — and we will tell you what actually happened rather than the smallest thing we can get away with saying.
Age: our services are for adults. You confirm you are at least 18 years old.
19. Your portal account, and who owns the programs
- Your portal login is personal to you. Keep your password private, do not share your account, and tell us immediately if you think someone else has access to it.
- Training programs, workout templates, written guidance, check-in feedback and nutrition materials we produce for you are our intellectual property, licensed to you for your own personal, non-commercial use for as long as you are a client.
- You may not copy, sell, publish, post, distribute, or use our materials to train other people, whether for payment or not, and you may not use them to build a competing product or service.
- You may keep and use your own logged data, your own photos and your own records. Those are yours.
20. Communication, response times, and emergencies
- The Trainer will respond to messages within a reasonable time during normal working hours. Response times described anywhere on our website are targets we work to, not contractual guarantees, and they do not apply overnight, at weekends, or on public holidays.
- The portal, email and messaging are not monitored continuously and must never be used to report a medical emergency, a mental-health crisis, or an urgent injury. In an emergency, call 911 or go to your nearest emergency department. Do not message the Trainer and wait for a reply.
21. Ending this agreement
- You may stop training at any time. Sections 11, 12, 14 and 16 govern what happens to any credits and money.
- We may end this Agreement, and refuse or stop training, if you breach it, if you conceal or misrepresent health information, if a healthcare professional advises against your training, if you behave abusively, threateningly or unsafely toward the Trainer or anyone else, if you are under the influence of alcohol or drugs at a session, if payment fails and is not resolved, if you repeatedly fail to attend booked sessions, or if the Trainer reasonably believes continuing is unsafe or inappropriate for you.
- If we end this Agreement for a reason other than your breach, unused credits are refunded at the price you paid.
- Sections 2, 4, 6, 7, 8, 9, 10, 13, 14, 15, 16, 17, 18, 19, 22, 23, 24, 25, 26, 27 and 28 survive the end of this Agreement, along with any other provision that by its nature is meant to.
22. Governing law, arbitration, and how disputes are handled
This Agreement is governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules.
Talk to us first. Before either of us starts any proceeding of any kind, the complaining party will describe the problem in writing to the other, in the way Section 23 requires, and give it thirty (30) days to be resolved. Most things end here, and we would much rather they did.
Binding individual arbitration. If that does not resolve it, you and we agree that any dispute, claim or controversy arising out of or relating to this Agreement, to your training, or to your use of the portal — whether based in contract, tort, statute, fraud or any other theory — will be resolved by BINDING INDIVIDUAL ARBITRATION rather than in court, administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. Judgment on the award may be entered by any court with jurisdiction.
- You are giving up the right to have a judge or jury decide your claim. So are we.
- The arbitration will take place in or serving Anderson County, Tennessee, or — at your choice — by videoconference or on written submissions only, so that you are never required to travel to bring a claim.
- The AAA's Consumer Arbitration Rules govern the fees, and we will pay the share those rules assign to us. If those rules would leave you paying more to arbitrate than you would pay to file the same claim in court, we will pay the difference.
- The arbitrator may award any relief a court could award to you individually, including statutory damages and attorneys' fees where a statute provides them.
Class action waiver. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, private attorney general or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. We do not agree to class arbitration in any circumstances.
Small claims. Either of us may instead bring an individual claim in small claims court, if it qualifies there and stays there. For a dispute about a package of sessions that is often the sensible and cheapest route, and nothing in this section discourages you from using it.
How to opt out of arbitration. You may opt out of this arbitration agreement, including the class action waiver, by telling us so within thirty (30) days of first accepting this Agreement. Email greenlifestylefitness@gmail.com, or write to Green Lifestyle Fitness at 233 East Dr. Oak Ridge, TN 37830, saying that you opt out and giving your name. That is all it takes — no form, no reason, no conversation.
- If you opt out, this Agreement still applies to you in every other respect, and any dispute goes to the courts described below instead.
- Opting out has no effect whatsoever on your training, your pricing, your scheduling or how you are treated, and we will not ask you to reconsider.
- If you have opted out of a previous version of this arbitration agreement, that opt-out still stands and you do not need to do it again.
If the class action waiver is held unenforceable, then that particular claim will proceed in court rather than in arbitration — never in class arbitration — and the rest of this section continues to apply to every other claim. Whether the class action waiver is enforceable is a question for a court, not for the arbitrator.
Courts, where arbitration does not apply. Where you have opted out, where a claim is excluded from arbitration, or where this arbitration agreement is held not to apply, any claim must be brought exclusively in the state or federal courts located in or serving Anderson County, Tennessee. Both of us consent to the personal jurisdiction of those courts and waive any objection based on venue or inconvenient forum.
Time limit. Any claim arising out of or relating to this Agreement or to your training must be filed within one (1) year after the event giving rise to it, or it is permanently barred, to the extent Tennessee law permits such a limit. This does not shorten any period that Tennessee law does not allow to be shortened.
Each party bears its own costs and attorneys' fees unless a court or the arbitrator orders otherwise, or a statute provides otherwise. Nothing in this section prevents you from reporting anything to any government agency, or from taking part in any investigation by one.
23. Notices
- Formal notice under this Agreement — including a cancellation under Section 14 and the thirty-day notice under Section 22 — must be in writing.
- Notice to us is validly given by email to greenlifestylefitness@gmail.com, or by post to Green Lifestyle Fitness at 233 East Dr. Oak Ridge, TN 37830.
- Notice to you is validly given by email to the address on your portal account, or by post to the address you have given us. Please keep both current.
- Notice by email is deemed received on the day it is sent unless it bounces. Notice by post is deemed received three (3) business days after it is posted.
- A message in the portal, a text message, or a conversation is perfectly fine for day-to-day matters. It is not formal notice under this Section.
24. Electronic signature and records
- You consent to do business with us electronically. Typing your name and submitting this Agreement is your electronic signature, and it has the same legal effect as a handwritten one under the federal E-SIGN Act and Tennessee's Uniform Electronic Transactions Act.
- We record the exact wording you accepted, the date and time, and the IP address you accepted it from. That IP address is deliberately retained: it is the standard corroborating detail for an electronic signature.
- Your signed copy is stored word-for-word alongside a cryptographic fingerprint of it. If a single character were altered, the fingerprint would change — so neither of us can quietly rewrite what you signed. Editing the agreement template later has no effect at all on a signature already given.
- You can read and download your signed copy from your client portal at any time, for as long as you have an account, and we will send you a copy on request afterwards.
- If you would rather have a paper copy, ask and we will send you one at no charge.
25. General
- Changes. We may update this Agreement. Changes are provided in writing, apply only to purchases made after the change, and never retroactively. Your existing signed agreement continues to govern the sessions you already bought.
- Entire agreement. This document, together with any Media & Testimonial Consent and any group-challenge permission you separately give, is the entire agreement between us about training, and replaces any prior conversation, email, quote or advertisement. Neither of us is relying on anything said outside it.
- Severability. If any part of this Agreement is held unenforceable, that part is narrowed only as far as necessary, or removed, and the rest stays in full effect. In particular, if any limitation in Sections 7, 8 or 9 is held too broad, it is to be enforced to the greatest extent permitted by law rather than struck out.
- No waiver. If we do not enforce something once, we have not given up the right to enforce it later.
- Assignment. You may not transfer this Agreement or your sessions to anyone else. We may assign it to a successor of the business, and we will tell you if we do.
- No third-party beneficiaries. Nobody other than you, us and the Released Parties named in Section 7 has any right under this Agreement.
- Independent contractor. The Trainer is an independent business, not your employee, partner or joint venturer.
- Force majeure. Neither of us is liable for a delay or failure caused by something genuinely outside our reasonable control — illness, severe weather, power or network failure, facility closure, public-health order, or similar. Sessions affected are rescheduled, credits are not lost, and expiry is paused for the duration.
- Headings are for convenience and do not affect meaning.
26. Group challenges and leaderboards
Group challenges are optional and nothing about you is shared unless you ask for it. A challenge is a named, dated group goal — most steps in a month, most sessions in a week, that sort of thing. Taking part is your choice, and choosing not to take part changes nothing about your training, your program or your price.
If you do join one, you give two separate permissions you give per challenge: one for the single metric that challenge measures to be scored and shown to the other participants, and a second, independent one for your name to be shown beside it as your first name and last initial. Those two permissions are independent. You may allow your score to be shown without your name, in which case you appear as an anonymous label such as "Member 4". You may allow neither, in which case you can still take part privately and simply do not appear.
What is used, and what is not:
- Only the single metric that challenge names, and only from data recorded between that challenge's start and end dates. Numbers from before it started or after it ended are not used, and no other metric is touched.
- Nothing else is shared with anyone: not your program, not your notes, not your photos, not your messages, not your health information, not your payment details, and not any other number you log.
- You may leave a challenge at any time from your client portal. Leaving takes effect immediately for every leaderboard posted after that point.
Where the leaderboard goes. Leaderboards are posted to a private group channel on Discord, which is a third-party service with its own terms and its own privacy policy. Once something is posted to a channel other people can read, we cannot control whether somebody screenshots it, and we do not promise otherwise. We can remove a future post; we cannot unsee a past one. If that is not acceptable to you, do not opt in to having your score shown.
We keep the record of what you agreed to. Each time you join a challenge, change one of those two permissions, or leave, we store the exact wording you were shown and the date. That record is kept even after the challenge is over, because it protects both of us.
27. Recipes, equipment suggestions and cooking guidance
The client portal includes general cooking instruction, equipment suggestions and recipes with estimated per-serving nutrition figures. This is general wellness education of exactly the kind described in Section 2, and the same limits apply to it:
- It is not medical nutrition therapy, not a prescription, not a treatment for any condition, and not a substitute for advice from your physician or from a licensed or registered dietitian.
- Nutrition figures shown on a recipe are estimates for the recipe as written. Your actual ingredients, portions and preparation will differ. They are provided so that you can record what you ate, not as targets you are told to hit.
- You are responsible for your own food safety, for your allergies and intolerances, and for anything you cook. Recipes state internal cooking temperatures where safety depends on them; following them is your responsibility, and so is checking every ingredient against any allergy or medical restriction you have.
- Equipment links are suggestions to save you research. They are not affiliate or sponsored links, and we receive no commission, payment or other benefit from anything you buy through them. We do not sell, supply, inspect, warrant or service any of it, we are not responsible for anything you buy, and the price, availability and specification of an item are between you and whoever sells it.
- Nothing in this section limits your obligation, set out in Sections 2 and 3, to obtain clearance from a qualified licensed healthcare professional and to tell us about any condition, allergy or restriction that affects you.
28. Body measurements and body-composition estimates
This is optional, and you may decline it entirely. The client portal includes a measuring feature: a set of tape measurements around named parts of your body, your weight, and your height, from which the Trainer calculates estimates of your body composition. You may take the measurements yourself at home against the labelled diagram in the portal, or the Trainer may take them for you. Choosing not to be measured at all, or to stop at any time, has no effect whatsoever on your training, your program, your pricing, your scheduling or how you are treated. It is not a condition of anything, and you never have to give a reason.
If the Trainer takes them for you, that involves physical contact. Placing a tape measure around your arm, waist or hips means touching you. You are consenting to that only for as long as you want to, you may ask her to stop at any point without explanation, you may ask to measure yourself instead, and you may ask that a third person be present. Nothing about having bought sessions implies consent to be touched.
Body-composition figures are ESTIMATES, calculated — not measured. From your measurements, height and weight, the software calculates figures such as an estimated body-fat percentage using published circumference formulas. You should understand clearly what those are:
- They are statistical estimates derived from a tape measure, typically accurate to within about three to four percentage points, and considerably less accurate for some body types than others. They are not, and are not comparable to, a DEXA scan, hydrostatic weighing, a BodPod, a bioelectrical-impedance reading or any clinical assessment.
- They are not a medical test, a diagnosis, a screening, or an assessment of your health. Nothing in them says anything about whether you are healthy, ill, at risk, overweight, underweight, or in need of any treatment, and neither we nor the Trainer are qualified to tell you that. If you have any concern about your weight, your body composition or your health, speak to a physician or another qualified licensed healthcare professional.
- They are useful for one thing only: watching the DIRECTION of change over several months. A single figure means very little.
Why you will not see a body-fat percentage in your portal, and how to get it. These calculated figures are deliberately not displayed to you. A number with an error band of several points moves for reasons that have nothing to do with your body — how tightly the tape was pulled, the time of day, what you ate — and read on its own it misleads far more often than it informs. The Trainer therefore reads it as a trend, with the rest of your information beside it. This is not us keeping something from you: you may ask for these figures at any time, and we will give them to you and go through them with you and what they do and do not mean. Your rights over your own information, set out in Section 18, apply to these figures exactly as they do to everything else we hold.
Accuracy is shared, and mostly yours. Where you take your own measurements, the figures we hold are the figures you gave us. We rely on them as recorded and we do not independently verify them. A measurement taken in a different place, or with the tape pulled tighter, will change the result and any estimate calculated from it — which is why the portal tells you exactly where each measurement is taken, and why measuring the same way every time matters far more than measuring precisely.
What happens to this information. Your measurements and the estimates calculated from them are visible to you and to the Trainer only. They are never posted to any leaderboard, never included in any group challenge, never sent to any automated program-drafting service, never included in any notification about your activity, and never published or used in marketing without a current Media & Testimonial Consent from you that specifically covers them. They are kept, and can be deleted, on exactly the same terms as the rest of your training records.
29. Your acknowledgement
By typing your name and accepting below, you confirm that you are at least 18 years old, that you have read and understood this entire Agreement including the assumption of risk in Section 6, the release of liability in Section 7, the indemnification in Section 8 and the limitation of liability in Section 9, that you have read your cancellation right in Section 14 and the arbitration agreement, jury-trial waiver and class action waiver in Section 22 (and that you know you have thirty days to opt out of them), that you have had the opportunity to ask questions and to seek independent legal or medical advice, that you are signing voluntarily and not in reliance on any promise of results, and that you intend to be legally bound by it.