Online Coaching Agreement

# Online Coaching Agreement

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1. The parties, and what this agreement covers

This Online Coaching Agreement ("Agreement") is made on August 11, 2026 between Green Lifestyle Fitness, operated by Cassidy Green in Anderson County, Tennessee ("the Coach", "we", "us", "our"), and the Client ("the Client", "you", "your").

It covers remote coaching services: programming, check-ins, guidance and messaging delivered through our online client portal, and — on the packages that include them — video calls and progress-photo review.

You are purchasing: the selected package at the advertised price per month, billed automatically to your card each month on the anniversary of your start date until you cancel.

Your minimum commitment is 3 months, billed as 3 consecutive monthly payments of the advertised price each. After the minimum term this continues month to month at the advertised price per month until you cancel it in your portal. Prices shown exclude any sales tax that applies.

Please read all of this before you accept it. Sections 6, 7, 8 and 9 require you to accept risk, release us from liability including for our own ordinary negligence, and limit what we can be made to pay you. Section 21 decides which state's law applies and where any dispute must be filed. Section 22 means most disputes are decided by an arbitrator rather than by a judge or jury, and it gives up the right to take part in a class action — you can opt out of Section 22 within thirty days at no cost and with no effect on anything else. If you are not willing to agree to these sections, do not accept this Agreement and do not purchase.

2. What we are, and what we are not

Cassidy Green holds the following credentials: NASM Certified Personal Trainer (NASM-CPT) and NASM Certified Nutrition Coach (NASM-CNC). We are a fitness and general-wellness service, and nothing more than that.

• We are not physicians, nurses, physician assistants, physical therapists, occupational therapists, chiropractors, licensed athletic trainers, psychologists, counsellors, or licensed or registered dietitians.
• We do not diagnose, assess, treat, cure, manage, rehabilitate or prevent any disease, injury, disorder or medical condition, and we do not provide physical therapy or rehabilitation of any kind.
• Nutrition guidance — including macronutrient targets, food suggestions and any nutrition materials we send you — is general, non-medical wellness coaching within the scope of the nutrition-coaching certification named above. It is not medical nutrition therapy, not a prescription, not a treatment for any condition, and not a substitute for advice from your physician or from a licensed or registered dietitian.
• We do not prescribe, dispense, supply or recommend any drug, medication, injection or controlled substance. We also do not prescribe or recommend dietary supplements, herbal products, nootropics, hormonal or "performance" products, or any over-the-counter preparation. If we ever mention a product in general terms, that is general information and not a recommendation that you take it. Supplements are not evaluated for safety or effectiveness the way medicines are, they can interact with medication and with existing conditions, and they can be contaminated or mislabelled. Clear anything you intend to take with your physician or pharmacist first, and tell us what you are taking so your program accounts for it.
• Nothing the Coach says or writes — in the portal, in a message, in a check-in, in a video call, in a program, or in any document — is medical, psychological, or clinical dietetic advice.
• If anything we suggest ever conflicts with what a licensed healthcare professional tells you, follow the healthcare professional. Tell us, and we will adjust the program.

You must obtain clearance from your physician or another qualified licensed healthcare professional before beginning or continuing if you have, or develop, any medical condition, injury, disability or symptom; if you are pregnant, trying to become pregnant, or postpartum; if you are taking any medication that affects your heart rate, blood pressure, balance, blood sugar or hydration; or if you have or have had a disordered relationship with food or exercise.

Disordered eating. If at any point you disclose, or we reasonably believe, that you may be experiencing disordered eating or a disordered relationship with exercise, we will pause or withdraw nutrition guidance, weigh-ins, progress photography and body-composition tracking, and we will ask you to speak with a physician or a licensed professional qualified to help. This is not a judgement about you and it does not affect your access to training. We may make continued participation conditional on clearance from that professional. If at any time, for any reason, you would prefer coaching without weight, measurement or photographic tracking, just ask — we will provide it that way and we will not ask you why.

3. The single most important thing about online coaching

Your training is unsupervised. The Coach is not in the room. Nobody is watching your form, spotting your lifts, checking the weight on the bar, adjusting the machine, or able to stop you.

That changes what each of us is responsible for, and you accept it knowingly:

• You are solely responsible for performing every exercise safely, for choosing weights and intensities appropriate to your own ability on the day, and for stopping when something is wrong.
• You are solely responsible for the safety, suitability, condition, assembly and correct use of every piece of equipment you use, and for the safety of the space you train in.
• Where you train in a gym or facility, that facility's rules and waivers apply to you and we have no control over, and no responsibility for, its premises, equipment, staff or other members.
• Any form review we provide is based only on the video or description you send us. It is limited by what the camera shows, the angle you filmed from, and what you chose to send. It is not, and cannot be, the same as being coached in person, and it is not a certification that a movement is safe for you.
• If an exercise hurts, feels wrong, or you are not confident you can perform it safely on your own, do not do it. Ask for a substitute. That request will always be honoured and never questioned.
• Warm up as programmed, and never work to failure without a spotter or safety equipment.
• Automatically generated programming. Some or all of your program may be drafted by automated software before the Coach reviews it. Where your account has self-service generation enabled, a program you generate yourself publishes to your own account without prior review by the Coach. Automated drafting is a starting point built from the information in your file. It does not exercise judgement, it does not know anything you have not told us, and it cannot assess you. Everything in this Section 3 applies with full force to an automatically generated program: you remain solely responsible for judging whether each exercise is safe and appropriate for you on the day, and you must not perform anything you are not confident you can perform safely. If you would rather no program ever reached you without the Coach reviewing it first, tell us and we will disable self-service generation on your account at no charge.

4. Your health disclosure — an ongoing obligation, not a one-off form

You agree that:

• Everything you tell us about your health, medical history, injuries, surgeries, medications, allergies, pregnancy status and physical limitations is accurate and complete to the best of your knowledge.
• You will complete our health screening before your program is activated, and you will keep it current. The screening record, as you completed it, is the record of what you told us.
• You will tell us promptly about any new or changed condition, injury, symptom, medication, pregnancy, surgery, medical restriction or instruction from a healthcare professional — and you will do so before you train again, not at your next scheduled check-in.
• You will stop training and seek medical attention if you experience pain, dizziness, chest tightness or pressure, unusual shortness of breath, nausea, numbness or anything else that feels wrong, and you will tell us afterwards so the program can be adjusted.
• You will not conceal a condition or misrepresent your fitness level in order to be given a harder program.
• You will give us an emergency contact name and phone number, and keep it current. We will use it only if we have a genuine and immediate concern for your safety and cannot reach you. This does not make us responsible for monitoring you — see Section 20.
• You understand that we program based on what you have told us, and that we cannot account for something we do not know about.

We are not liable for injury, illness, aggravation of an existing condition, or any other harm that arises from information you did not give us, gave us inaccurately, or failed to update.

5. What each of us provides

We will:

• Build a training program for your goals, experience, schedule and available equipment, and adjust it as your circumstances change.
• Provide the check-ins, feedback, messaging access and any video calls described in the package you purchased.
• Provide nutrition guidance within the limits of Section 2, where your package includes it.
• Answer questions about your program within a reasonable time during normal working hours.
• Keep your portal, your logs and your history available to you for as long as you are a client.

You will:

• Log your training honestly and submit your check-ins, so that the program is adjusted on the basis of what actually happened rather than what was planned.
• Follow the program as written, or tell us when you cannot, rather than silently substituting exercises.
• Keep your portal login private and not share your program with anyone else.
• Communicate. Coaching cannot work on information we do not have.

Response times. Any response window described on our website or in your package — for example a 24-hour reply target — is a target we work to during normal working hours, not a contractual guarantee. It does not apply overnight, at weekends, on public holidays, or during a period of illness or planned absence, which we will tell you about in advance where we can.

Video calls, where your package includes them, are scheduled by agreement. A call missed or cancelled with less than 24 hours' notice is treated as used for that week. Neither of us may record a call without the other's clear agreement in advance.

6. No guarantee of results

Results depend on genetics, age, sleep, stress, hormones, medical conditions, medication, nutrition, consistency, effort and honest reporting — most of which are yours and not ours.

• We do not promise, guarantee or warrant any particular result: no specific weight change, body-fat percentage, measurement, strength number, appearance, athletic outcome, or health improvement.
• Any result, testimonial, photograph, statistic or transformation you have seen from us is an individual result. It is not a promise, a prediction or a typical outcome.
• Nothing we provide is a promise to cure, treat, prevent or improve any medical condition.

7. Assumption of risk

Exercise is physically demanding and carries an inherent and unavoidable risk of injury, up to and including serious injury, permanent disability and death — and that risk is higher when you train without supervision.

You understand and voluntarily accept that these risks include, without limitation: muscle strains, tears and cramping; ligament, tendon and joint injury; broken bones and crush injuries, including from dropped or failed equipment; back, neck, shoulder, hip and knee injury, including disc injury; cardiac events including heart attack and cardiac arrest; stroke; abnormal blood pressure; fainting; heat illness; dehydration; rhabdomyolysis; overuse and nerve injury; hernia; slips, trips and falls; aggravation of a condition you have or discovery of one you did not know you had; and death.

You confirm that you are participating voluntarily, that you have had the opportunity to obtain medical clearance and to ask questions, and that you knowingly and freely assume all of these risks — both known and not reasonably foreseeable — including risks arising from the ordinary negligence of the Coach, and including risks arising from a program drafted by automated software as described in Section 3.

8. Release and waiver of liability

Read this section carefully. It gives up legal rights, including the right to sue us for our own negligence.

In exchange for being provided with online coaching services, you hereby RELEASE, WAIVE, DISCHARGE, HOLD HARMLESS and COVENANT NOT TO SUE Green Lifestyle Fitness, Cassidy Green, and their employees, contractors, agents, successors and assigns (together, the "Released Parties") from any and all claims, demands, actions, causes of action, losses, damages, costs, expenses, liabilities and attorneys' fees of any kind — whether for personal injury, death, illness, aggravation of a condition, emotional distress or property damage — that arise out of or relate in any way to any program, guidance, nutrition information, feedback or material we provide, your performance of any exercise, your use of any facility or equipment, or your use of the client portal, INCLUDING ANY SUCH CLAIM CAUSED IN WHOLE OR IN PART BY THE ORDINARY NEGLIGENCE OF ANY OF THE RELEASED PARTIES.

This release binds you, and it binds your heirs, executors, administrators, personal representatives and assigns to the extent they claim through you or derivatively from your rights. It does not purport to release any independent claim belonging to another person in their own right. If your spouse or any other person brings a claim against a Released Party that arises out of injury to you and that would have been barred by this release had you brought it yourself, you agree to indemnify the Released Parties in respect of that claim to the extent permitted by law.

This release does not apply, and you are not giving up any claim, for gross negligence, recklessness, willful or wanton misconduct, intentional wrongdoing, or any other liability that Tennessee law does not permit to be released. Nothing in this Agreement limits any right you have that cannot lawfully be waived, and nothing in this Agreement prevents you from reporting a concern to any government agency or limits the authority of any regulator or attorney general.

9. Indemnification, and limits on what we can be made to pay

You agree to indemnify, defend and hold the Released Parties harmless from any claim, demand, loss, liability, damage, cost or expense (including reasonable attorneys' fees) brought by you or by any third party, to the extent it arises out of your breach of this Agreement, your failure to disclose or update health information, your use of a facility or equipment, or your sharing of our materials with someone else. This does not apply to a Released Party's own gross negligence, recklessness or willful misconduct.

To the maximum extent Tennessee law allows: (a) the Released Parties are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost income, lost profits, lost opportunity or loss of data; and (b) the total combined liability of the Released Parties for any and all claims arising out of or relating to this Agreement will not exceed the total amount you actually paid us in the twelve (12) months immediately before the event that gave rise to the claim.

These limits apply to every theory of liability and survive termination. They do not apply to gross negligence, recklessness, willful misconduct, or anything Tennessee law does not permit to be limited.

10. Minimum commitment

Online coaching requires a minimum commitment of 3 months from the start date, and you agree to 3 consecutive monthly payments.

After the initial 3 months, this Agreement continues month to month and you may cancel at any time, effective at the end of the billing period you have already paid for.

The commitment exists because coaching is built and adjusted over months, and a program judged after three weeks has not been given the chance to work.

11. Billing

• Your card is charged automatically each month on the anniversary of your start date, until you cancel.
• Prices are held for the duration of this Agreement unless we both agree otherwise in writing. Any price change we make applies from your next renewal, never retroactively and never mid-period.
• Card details are entered on the payment processor's own secure page. We never see, handle, transmit or store your full card number.
• If a payment fails, we will retry it and contact you. If it is still unresolved after a short grace period, coaching and portal access may be paused until it is settled. We will always email you before that happens.
• If you think a charge is wrong, contact us first. We will look at it fairly and, if we agree, we will refund it directly — which is faster for you than a bank dispute and does not tie your card up for weeks. Nothing in this Agreement affects your right to dispute a charge with your card issuer, and we will not penalise you for exercising it. Where a dispute is resolved in our favour and we have incurred a documented processor or bank fee as a direct result, we may pass that actual fee on to you as a cost, not as a penalty, and we will show you the fee.

12. Cancelling

• Cancellation requests are submitted through your client portal, which timestamps them, so there is never a dispute about whether or when you asked. Cancelling is never harder than signing up was.
• Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then.
• Partial months are not pro-rated, and monthly payments are not refundable once the month has begun, except as set out in Section 14 or where the law requires otherwise.
• If you cancel during the minimum commitment, your cancellation takes effect at the end of the minimum term. Billing continues for the remaining months of that term and you keep full access to coaching and your portal for every month you pay for — the commitment is not a penalty, it is the term you purchased, and you receive the service throughout. Section 14 sets out the circumstances in which we will end the commitment early without penalty.

13. Pausing

Coaching may be paused for a genuine reason — illness, injury, bereavement, travel, or a period when training is not possible — by agreement with the Coach, normally for up to two months at a time.

A pause extends the commitment by the length of the pause rather than shortening it, and billing is suspended for the paused period.

14. Refunds

• Monthly coaching payments cover the month in which they are charged and are not refundable once that month has begun, except where the law requires otherwise.
• If you cannot continue because of an unforeseen medical issue, a relocation, or comparable circumstances genuinely outside your control, we will end this Agreement without penalty for the remainder of the minimum commitment. Contact the Coach directly to arrange it; we may ask for reasonable evidence.
• If we end this Agreement for a reason other than your breach, any period you have paid for and will not receive is refunded pro rata.
• If the Coach becomes unable to continue through serious illness, incapacity or death, coaching ends and every period you have paid for and will not receive is refunded in full. Where possible we will give you notice and help you export your training history and records from the portal before access ends. We maintain arrangements sufficient to give effect to this paragraph.
• Nothing in this section limits any refund right you have under Tennessee or federal law that cannot be waived.

15. Photographs, video, testimonials and your likeness

This Agreement gives us no permission whatsoever to use your name, image, likeness, voice, photographs, video, measurements, weight, results or story for marketing, advertising, social media, our website, or any other public or promotional purpose.

• Permission for any of that is given only through the separate Media & Testimonial Consent, which is available in your client portal at any time, is entirely optional, is broken down so you can approve some things and refuse others, and can be withdrawn by you at any time.
• Declining that consent, or withdrawing it later, has no effect on your coaching, your pricing or how you are treated. It is not a condition of anything.
• Progress photos you upload are private records used to review your progress and, where your package includes photo analysis, to give you feedback. They are never published, shared or used for marketing without a current, matching Media & Testimonial Consent from you.
• Neither of us may record a video call without the other's clear agreement in advance, and a recording made for one purpose may not be used for another.
• Nothing in this Agreement restricts your ability to review us, publicly or privately, honestly and in your own words.

16. Your information, and how we handle it

We run this business on our own self-hosted software rather than on a third-party coaching platform, which means your information stays under our control.

HIPAA does not apply to us. We are a fitness and wellness business, not a healthcare provider, health plan or healthcare clearinghouse. The health information you give us is not protected health information under HIPAA, and HIPAA's rules do not govern it. We treat it as confidential and handle it as described in this Section — but we want you to know which framework you are actually relying on, which is this Agreement rather than HIPAA.

What we hold: your name, email address, phone number and portal login; your emergency contact; your training programs, workout logs, personal records and check-ins; the health, injury and goal information you choose to give us; your progress entries such as weight, measurements and macros; your billing records (amounts, dates, plan names, invoice and processor reference numbers, and subscription status); the agreements you have signed, with the date, the exact wording and the IP address you signed from; and security records such as login timestamps and IP addresses.

Optional features you switched on by trainer:

• Progress photos. Uploaded only by you. When a photo is uploaded it is re-encoded and all embedded metadata is stripped, including any GPS coordinates your phone recorded. Photos are stored on our own server, never in a public folder, and are served only over an authenticated link that checks the photo belongs to you. Only you and the Coach can see them, and you can delete any of them yourself at any time.
• Cycle and symptom tracking. Entirely optional. This is sensitive health information, it is visible only to you and the Coach, it is never included in any export, notification or marketing.

Third parties that necessarily see some of it: our payment processors (they handle card data, we do not), our email provider, and a messaging service the Coach uses to receive operational alerts about client activity. None of them is an advertiser.

Technical administration. Our systems are maintained by a technical administrator on our behalf, who has the server-level access that maintaining them requires. That access exists to keep the service running, backed up and secure. It is not used to read client information, it is subject to the same confidentiality obligations we hold, and administrative actions are recorded in our audit log.

Notifications. Activity summaries — such as a client identifier and the fact that a workout was logged or feedback was sent — are delivered to the Coach through a third-party messaging service so she knows when to check in. Progress photos and cycle entries are never included.

What we will never do: sell your information, rent it, trade it, share it with advertisers or data brokers, or publish anything about you without a consent that specifically covers it.

Keeping it, and getting rid of it: we keep your information for as long as you are a client and for a reasonable period afterwards. Signed agreements, consent records and payment records are kept for longer, because we are required to be able to evidence them, and they survive the closing of your account. Backups are taken on a rolling schedule and kept for up to about a year, so something you delete may persist in a backup copy until that backup rotates out.

Your rights: you can ask us at any time for a copy of what we hold about you, ask us to correct it, ask us to delete your account and its training data, or withdraw an optional consent. Write to greenlifestylefitness@gmail.com and we will act on it within thirty (30) days. Where you ask us to delete your account and training data, we will remove it from our live systems within that period; as explained above, a copy may persist in a backup until that backup rotates out, and we will not restore deleted data from a backup. Signed agreements, consent records and transaction records are the exception — those we keep.

Security: access requires your own password; passwords are stored only as salted hashes and cannot be read by anyone, including us; repeated failed logins are rate-limited and blocked; administrative access is restricted; sensitive actions are written to an audit log; and the database is backed up and integrity-checked automatically. No system is perfectly secure. If your personal information is ever compromised, we will tell you as soon as we reasonably can and in any event within the time required by Tenn. Code Ann. § 47-18-2107 and any other law that applies to you, and we will tell you what happened, what was affected, and what we are doing about it.

Age: our services are for adults. You confirm you are at least 18 years old. We do not accept clients under 18 under any circumstances.

17. Your account, your content, and who owns the programs

• Your portal login is personal to you. Keep your password private, do not share your account, and tell us immediately if you think someone else has access to it.
• Our materials. Training programs, workout templates, written guidance, check-in feedback, video-call content and nutrition materials we produce for you are confidential material provided to you under this Agreement, licensed to you for your own personal, non-commercial use. Where they are protected by copyright, that copyright is ours; and independently of copyright, you agree by contract not to use them except as this Section permits. The Coach reviews, adjusts and takes responsibility for what is published to you, whatever tools were used to draft it.
• You may not copy, sell, publish, post, distribute or share our materials, or use them to train, coach or program for other people, whether for payment or not, and you may not use them to build or inform a competing product or service. This restriction applies for as long as the materials remain confidential, and it survives the end of this Agreement.
• Sharing your program or your login with another person is a breach of this Agreement and may end it immediately without refund.
• When your account closes, your licence to use the materials already delivered to you continues for your own personal, non-commercial training, permanently. The restrictions on copying, sharing, selling and coaching others continue to apply to those materials without limit of time. You lose access to the portal and to any materials not already delivered to you.
• Your content stays yours. Your logged data, your progress photos, your check-ins and your notes belong to you. So that we can actually deliver coaching, you grant us a limited, non-exclusive, royalty-free licence to store, re-encode, back up, display to you and to the Coach, and analyse that content solely for the purpose of providing the services under this Agreement and keeping our systems running and secure. This licence is limited to that purpose, it ends when your content is deleted, and it gives us no right to publish, market, share or otherwise use your content — that requires the separate Media & Testimonial Consent under Section 15.

18. The portal software

• The client portal, its interface, its underlying software and code, its exercise library, its templates and its structure are our property or are licensed to us. Your account gives you a limited, personal, non-exclusive, non-transferable, revocable licence to use the portal to receive coaching from us, and nothing more. All rights not expressly granted are reserved.
• You will not, and will not permit anyone else to: copy, modify, translate or create derivative works of the portal; reverse engineer, decompile or disassemble it, or attempt to derive its source code; access it by any automated means, including scrapers, bots or scripts; extract, export or copy the exercise library or any part of it in bulk; probe, scan or test the portal's security, or attempt to circumvent any authentication, rate limit or access control; interfere with its operation or with any other client's use of it; or use it to build or inform any competing product or service.
• Security research. If you believe you have found a security vulnerability, tell us at greenlifestylefitness@gmail.com and give us a reasonable opportunity to fix it before disclosing it to anyone else. We will not pursue you for a good-faith report that follows this paragraph. Testing without permission is not covered by this paragraph.
• You may not use our business name, logo or marks without our written permission, except to identify us truthfully as your coach.

19. Availability, backups and the software itself

• We provide the portal "as is" and "as available." We work to keep it running and we take backups, but we do not guarantee that it will be uninterrupted, error-free, or available at any particular time. We may take it down for maintenance, and we will give you notice where we reasonably can.
• To the fullest extent permitted by law, we disclaim all implied warranties in respect of the portal software, including merchantability, fitness for a particular purpose and non-infringement. Nothing in this paragraph limits our obligations to you about your personal information in Section 16.
• Keep your own copies of anything you cannot afford to lose. We back up regularly and check the integrity of those backups, but no backup is perfect. You can export your training history from the portal at any time, and we recommend you do so periodically. Section 9 limits our liability for loss of data.
• Loss of portal access does not suspend your coaching. If the portal is unavailable for an extended period, we will either deliver your coaching another way or credit you for the affected period.

20. Communication, and emergencies

• The Coach responds during normal working hours. See Section 5 on response targets.
• The portal, email and messaging are not monitored continuously and must never be used to report a medical emergency, a mental-health crisis, or an urgent injury. In an emergency, call 911 or go to your nearest emergency department. Do not message the Coach and wait for a reply.

21. Ending this agreement, governing law, and disputes

Ending it. We may end this Agreement, and stop coaching, if you breach it, if you conceal or misrepresent health information, if a healthcare professional advises against your training, if you share your program or login, if you behave abusively toward the Coach, if payment fails and is not resolved, or if the Coach reasonably believes continuing is unsafe or inappropriate for you.

Survival. Sections 2, 6, 7, 8, 9, 14, 15, 16, 17, 18, 19, 21, 22, 23 and 24 survive the end of this Agreement, as does any other provision that by its nature is intended to survive.

Governing law. This Agreement is governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. Where you live outside Tennessee, this does not deprive you of the protection of any mandatory consumer-protection law of the state where you live that cannot be varied by agreement, and those protections apply in addition to this Agreement.

Disputes.

• Talk to us first. Before either of us starts any legal proceeding or arbitration, the complaining party will describe the problem in writing to the other and give it thirty (30) days to be resolved.
• The thirty-day period does not apply where a party seeks urgent injunctive or equitable relief to stop a breach of Section 15, 16, 17 or 18. Both of us agree that a breach of those Sections may cause harm that money cannot adequately repair, and that the affected party may seek an injunction without needing to post bond, in addition to any other remedy.
• If discussion does not resolve it, the dispute is handled under Section 22 (arbitration), unless you have opted out of that Section or the claim is carved out of it. Where Section 22 does not apply, any claim must be brought exclusively in the state or federal courts located in or serving Anderson County, Tennessee, and both of us consent to the personal jurisdiction of those courts and waive any objection based on venue or inconvenient forum.
• Nothing above prevents either of us from bringing an individual claim in small claims court.
• Any claim arising out of or relating to this Agreement must be filed within one (1) year after the event giving rise to it, or it is permanently barred, to the extent Tennessee law permits such a limit and to the extent the law of any other state that applies to you permits it.

How to give notice. Written notice under this Section is given to us by email to greenlifestylefitness@gmail.com, and to you by email to the address on your portal account. Keeping your email address current is your responsibility. Notice by email is effective the next business day after it is sent.

22. Arbitration and class waiver

Please read this Section. It affects how disputes between us are resolved, and it means neither of us will have a dispute decided by a judge or jury except in small claims court. You can opt out of it within thirty days at no cost.

• After the thirty-day discussion period in Section 21, and except for the claims carved out below, any dispute arising out of or relating to this Agreement or the services will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, in Anderson County, Tennessee, or by telephone or video at your election. This Agreement affects interstate commerce and the Federal Arbitration Act governs this Section.
• Carve-outs. Either of us may bring an individual claim in small claims court instead. Either of us may seek urgent injunctive relief under Section 21 for a breach of Sections 15, 16, 17 or 18. Nothing in this Section prevents you from reporting a concern to any government agency, and nothing here limits any attorney general or regulator.
• Class waiver. Both of us agree that any claim will be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this class waiver is held unenforceable as to a particular claim, that claim — and only that claim — is severed from arbitration and proceeds in court under Section 21.
• Costs. Filing, administration and arbitrator fees are governed by the AAA Consumer Arbitration Rules. Where those rules make you responsible for a fee that exceeds what you would have paid to file the same claim in court, we will pay the difference.
• Opting out. You may reject this Section by emailing greenlifestylefitness@gmail.com within thirty (30) days of first accepting this Agreement, saying that you opt out of arbitration and giving your name. Opting out affects nothing else — not your coaching, not your pricing, not how you are treated. If you opt out, Section 21 governs disputes.

23. Electronic signature and records

• You consent to do business with us electronically. Typing your name and submitting this Agreement is your electronic signature, and it has the same legal effect as a handwritten one under the federal E-SIGN Act and Tennessee's Uniform Electronic Transactions Act.
• To use the portal and receive records electronically you need a device with a current web browser, an internet connection, a working email address, and the ability to open and save PDF files. You may withdraw your consent to electronic records, or ask for a paper copy of anything you have signed, by emailing greenlifestylefitness@gmail.com — we will provide it at no charge. Withdrawing consent may mean we cannot continue to provide coaching through the portal.
• We record the exact wording you accepted, the version of this Agreement, the date and time, and the IP address you accepted it from.
• Your signed copy is stored word-for-word alongside a cryptographic fingerprint of it, generated with a key held separately from our database. If a single character were altered, the fingerprint would no longer match. Editing the agreement template later has no effect at all on a signature already given.
• You can read and download your signed copy from your client portal at any time.

24. General

• Changes. We may update this Agreement. Changes are provided to you in writing and take effect from your next renewal, never retroactively and never mid-period. If you do not accept a change, you may cancel before it takes effect.
• Entire agreement. This document, together with any Media & Testimonial Consent you separately give, is the entire agreement between us about coaching, and replaces any prior conversation, email, quote or advertisement.
• Severability. If any part is held unenforceable, it is narrowed only as far as necessary, or removed, and the rest stays in full effect. If any limitation in Sections 8 or 9 is held too broad, it is to be enforced to the greatest extent permitted by law rather than struck out.
• No waiver. If we do not enforce something once, we have not given up the right to enforce it later.
• Assignment. You may not transfer this Agreement to anyone else. We may assign it to a successor of the business.
• No third-party beneficiaries. This Agreement is between you and us. Except for the Released Parties named in Section 8, no one else has any right to enforce any part of it.
• Independent contractor. The Coach is an independent business, not your employee, partner or joint venturer.
• Force majeure. Neither of us is liable for a delay or failure caused by something genuinely outside our reasonable control. Affected periods are made up or credited.

25. Your acknowledgement

**By typing your name and accepting below, you confirm that you are at least 18 years old, that you have read and understood this entire Agreement — including the unsupervised-training warning and automated-programming disclosur

Group challenges, leaderboards and cooking content

Group challenges are optional and nothing about you is shared unless you ask for it. A challenge is a named, dated group goal — most steps in a month, most sessions in a week, that sort of thing. Taking part is your choice, and choosing not to take part changes nothing about your training, your programme or your price.

If you do join one, you give two separate permissions you give per challenge: one for the single metric that challenge measures to be scored and shown to the other participants, and a second, independent one for your name to be shown beside it as your first name and last initial. Those two permissions are independent. You may allow your score to be shown without your name, in which case you appear as an anonymous label such as "Member 4". You may allow neither, in which case you can still take part privately and simply do not appear.

What is used, and what is not:

• Only the single metric that challenge names, and only from data recorded between that challenge's start and end dates. Numbers from before it started or after it ended are not used, and no other metric is touched.
• Nothing else is shared with anyone: not your programme, not your notes, not your photos, not your messages, not your health information, not your payment details, and not any other number you log.
• You may leave a challenge at any time from your client portal. Leaving takes effect immediately for every leaderboard posted after that point.

Where the leaderboard goes. Leaderboards are posted to a private group channel on Discord, which is a third-party service with its own terms and its own privacy policy. Once something is posted to a channel other people can read, we cannot control whether somebody screenshots it, and we do not promise otherwise. We can remove a future post; we cannot unsee a past one. If that is not acceptable to you, do not opt in to having your score shown.

We keep the record of what you agreed to. Each time you join a challenge, change one of those two permissions, or leave, we store the exact wording you were shown and the date. That record is kept even after the challenge is over, because it protects both of us.

Recipes, equipment suggestions and cooking guidance

The client portal includes general cooking instruction, equipment suggestions and recipes with estimated per-serving nutrition figures. This is general wellness education of exactly the kind described earlier in this Agreement, and the same limits apply to it:

• It is not medical nutrition therapy, not a prescription, not a treatment for any condition, and not a substitute for advice from your physician or from a licensed or registered dietitian.
• Nutrition figures shown on a recipe are estimates for the recipe as written. Your actual ingredients, portions and preparation will differ. They are provided so that you can record what you ate, not as targets you are told to hit.
• You are responsible for your own food safety, for your allergies and intolerances, and for anything you cook. Recipes state internal cooking temperatures where safety depends on them; following them is your responsibility, and so is checking every ingredient against any allergy or medical restriction you have.
• Equipment links are suggestions to save you research. We do not sell, supply, inspect, warrant or service any of it, we are not responsible for anything you buy, and the price, availability and specification of an item are between you and whoever sells it.
• Nothing in this section limits your obligation, set out earlier in this Agreement, to obtain clearance from a qualified licensed healthcare professional and to tell us about any condition, allergy or restriction that affects you.